PRICING APPROACH
We scope talent, management, channels, technology, usage, and integrations separately so you can see what drives the investment.
THREE PRICING MODELS
Final pricing follows a written scope. These models explain the structure and are not a binding quote.
01 / DEDICATED TALENT
Usually based on committed capacity and the role’s skill, schedule, complexity, and management needs.
02 / MANAGED OPERATION
Built around staffing, supervision, channels, hours, volume assumptions, QA, workflow ownership, and reporting.
03 / AI + TECHNOLOGY
May combine discovery, setup, integration, usage, licenses, hosting, call minutes, and ongoing administration.
WHAT CHANGES THE QUOTE
Clear assumptions make pricing more accurate and later changes easier to manage.
Hours, coverage window, concurrency, seasonality, response expectations, and forecast confidence.
Number of workflows, judgment required, exceptions, knowledge depth, languages, and customer sensitivity.
Role profile, specialization, experience, schedule, recruiting difficulty, backup, and leadership.
Licenses, hosting, dialers, numbers, usage, AI minutes, integrations, security, and administration.
Training, documentation, supervision, quality review, reporting, meetings, and change control.
Discovery, migration, configuration, recruiting, content preparation, testing, dependencies, and timeline.
PRICING FAQ
Your proposal will identify staffing, management, technology, usage, setup, and any outside provider costs.
A virtual assistant role, managed support queue, AI receptionist, and complete call center have different staffing, supervision, technology, volume, and risk. A responsible quote separates those cost drivers instead of hiding them in one hourly number.
Yes. When suitable, we can define a smaller first phase with clear assumptions, deliverables, limits, and a review point before the scope expands.
Only when the proposal says so. Independent software licenses, usage, numbers, call minutes, carrier services, hosting, integrations, and setup may be separate line items.
The intended outcome, tasks or call types, hours, expected volume, channels, systems, access, language, service level, supervision, reporting, and launch timing. Estimates improve as those details become concrete.
TELL US WHAT NEEDS COVERAGE
Share the workload, hours, call volume, systems, and target launch date. We will return with a scoped staffing and setup plan.