FREQUENTLY ASKED QUESTIONS
Clear answers before you delegate.
What MY-VA provides, how human and AI delivery fit together, how launch works, and where the boundaries are.
THE FULL FAQ
Questions about staffing, systems, pricing, and launch.
Describe the calls or tasks that need an owner, and we will help define the first scope.
Ask about my workflowWhat does MY-VA actually provide?
MY-VA provides dedicated virtual assistants, offshore teams, managed inbound and outbound call center operations, customer support, AI receptionist workflows, back office BPO, dialer and GOautodial support, integrations, and voice carrier coordination.
Can you build a small call center from A to Z?
Yes. A complete scope can include operating design, recruiting and staffing, training, scripts, call routing, dialer setup, CRM workflows, voice connectivity, quality review, supervision, and reporting.
Do you provide inbound and outbound support?
Yes. Inbound, outbound, and blended workflows are available. Each use case is scoped separately so the people, technology, rules, and reporting match the actual work.
What is a combined human and AI operation?
AI handles predictable steps such as intake, routine answers, booking, reminders, and routing. A trained person takes over when the interaction requires judgment, empathy, persuasion, authorization, or exception handling.
Can your AI receptionist make outbound calls?
It can support approved workflows with appropriate permission. Automated voice or AI voice outreach requires careful consent, disclosure, contact preference, permitted calling hours, and jurisdiction review before launch.
Do you support GOautodial?
Yes. We can assess, configure, document, and help operate environments using GOautodial. GOautodial is an independent platform, and no official affiliation is implied.
Can you connect us with termination or carrier partners?
We can define requirements and coordinate with compatible SIP, DID, carrier, and voice termination providers. Their routes, approval, pricing, service levels, and use terms remain their own.
Where are your virtual assistants located?
MY-VA works with remote talent based on the role and engagement requirements. Specific staffing locations, working hours, language needs, and data access constraints are discussed before placement.
Can we use our existing software?
Often, yes. We assess your current CRM, help desk, calendar, field service platform, dialer, phone system, and access model before recommending changes.
How is pricing determined?
Pricing depends on capacity, skill, hours, channels, volume, management, systems, integrations, usage, launch work, and risk. We provide a written scope based on those requirements rather than applying one hourly rate to every service.
Do you guarantee results?
Business outcomes such as sales, appointment volume, resolution time, and savings depend on factors outside any service provider’s control. We define the work, responsibilities, assumptions, and reporting in the service agreement.
How do we get started?
Tell us the outcome, current bottleneck, tools, hours, estimated demand, and desired launch window. We will use discovery to recommend the smallest useful first scope.